Are We Designing Systems for Failure?


It was a nightmare of a trip - definitely a long time, not a good time. 

My flight, on a major airline, was initially delayed three hours due to mechanical difficulties.  Apparently this particular airline doesn’t feel it’s important to notify passengers of delays even though they do make a point of collecting email addresses as well as business, home and cell phone numbers when tickets are purchased. But, as the ticket attendant pointed out… More Posted on 01-03-17