Are We Designing Systems for Failure?
It was a nightmare of a trip - definitely a long time, not a good time.
My flight, on a major airline, was initially delayed three hours due to mechanical difficulties. Apparently this particular airline doesn’t feel it’s important to notify passengers of delays even though they do make a point of collecting email addresses as well as business, home and cell phone numbers when tickets are purchased. But, as the ticket attendant pointed out…
Posted on 01-03-17