This tweet by a Toronto resident made me laugh while highlighting a key reason why ill-informed policies and decisions are too often implemented.

‘Toronto Transit Committees are run by people who rarely ride the bus. Parks are operated by people with backyards. The island ferries are managed by people who spend long weekends at the cottage. Toronto’s decision-makers need a reboot.”

Toronto isn’t the only community experiencing a disconnect between decision-makers in positions of power and the actual users of public service.

Early signals also suggest… More Posted on 07-24-24